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Started off with an
objective of making information available to citizens at
the push of a button. This is to put an end to serpentine queues outside various
government offices, where citizens have to wait for
hours, simply to access a tiny bit of information. |
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Now, a year-and-a-half
since its inception, the Mumbai police info-line has
fielded more than 2.10 lakh calls, even turning out to
be the essential link between hundreds of stranded
families when the city was submerged under floodwaters. |
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A simple toll-free number
1090 is all that citizens need to dial to be able to
access basic, non-emergency information.
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The info-line handles
queries on theatre licenses, arms and ammunition
licenses, hotel licenses, passport enquiries,
information on stolen/unclaimed motor vehicles,
information on missing persons and information on
traffic situation in the city. |
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The queries are routed to a call center, handled by qualified
by multi-lingual policemen. |
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They handle over 800 calls
on a daily basis. |
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Only
police call center in the world to have been awarded the
BS 7799 certification on information security
management. |
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This means that for any
caller who calls up 1090, confidentiality, integrity and
availability of all information assets are ensured. |
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Global E-secure limited, a
Mumbai-based information security focused company,
assisted the police in achieving this distinction.
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More than 30 phone lines
have been provided so that calls need not remain
on-hold. |
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WORK DURING RECENT FLASH FLOODS : |
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In recent times, citizens
appreciated it the most when it served as an essential
link-up between hundreds of stranded families. |
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In a span of five days from
July 26-August 1, the info-line fielded a record 10,946
calls.
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Citizens from different
corners of the city called up enquiring about the
traffic position in a particular area or requesting help
to be rushed to stranded schoolchildren or to missing
siblings/spouses, as most phone lines were dead. |
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The info-line doubled up its
efforts in relaying messages to various police control
rooms and governmental agencies. |
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