1. What is ElderLine?
ElderLine is mega-network of individuals and organizations who volunteer their services for catering to the needs of senior citizens. The scheme works under the supervision of Mumbai police and functions through Mumbai Police Infoline, 1090. Police will verify the antecedents of those involved in its working and also coordinate the efforts of different departments and organizations.

2. Who are the partners in the scheme?
Apart from individual volunteers, organizations, doctors, hospitals who form the back-bone of the scheme, ElderLine, an initiative of Mumbai Police works in association with its media partners The Times of India and technology partners Spanco Tele Systems.

3. Who all can register in the scheme?
If you are 60 or above and living without an extended family, you can have one now. Become a member and avail a support system created with your needs in mind.

To register as a part of voluntary network, you could be an organization or an individual, hospital, nursing home, legal expert, student, professional, home maker - anybody with conviction in the cause.


4. How can one register?

	A)	Simply log on to Mumbai police web-site http://www.mumbaipolice.org, follow the link and register your self.
	B)	Registration forms are available with all the police stations and certain NGOs. Fill up the form, hand it over to the nearest police station or send by post at the address of "The ElderLine, Office of the Commissioner of Police, Crawford Market, Mumbai".
	C)	Senior Citizens may directly ring 1090, and provide the details.

5. Spanco Telesystems - Outcome of Board Meeting held on 17 September, 2005
Registered Senior Citizens can ring 1090, the Police Infoline number as and when they need assistance.

In case of medical emergencies, aid shall be provided through various NGOs, hospitals, and doctors on the rolls of ElderLine. Many of them promise
reduced charges and preferential care as well.

For harassment, domestic violence, medical problem, security concerns, counselling, legal issues, etc, the requirement will be noted and forwarded to a verified volunteer from the concerned area. He will meet the member at the earliest, attend to his needs or guide him to the correct person/organization. Infoline shall follow-up.

In case of non-availability of volunteers or in emergencies, local police station mobile will be dispatched to look into the matter at the earliest.

6. How will I, a volunteer know that I am required to attend to some Senior Citizens?
No sooner ElderLine receives a call from the Infoline, our state of the art GIS/GPS system will get the exact location of the caller. The software will find out the most suitable volunteer. The agent handling the call will make a call to the volunteer; find out his availability and SMS him the address of the Senior Citizen.

7. If I once register, am I obliged to take every call?
Absolutely not. ElderLine respects your time and prior commitments. During the registration process itself, you can indicate your availability. We will approach you only during the timings of your choice.

In an eventuality of your not being available during the indicated time, you can always indicate your unavailability by pressing appropriate button on your mobile phone.

8. What happens if a volunteer can not go?
: If one volunteer can not take the call because of any reason, another volunteer of the same area is approached. If two volunteers refuse or it is an emergency, police mobile is rushed into service.


9. Can a Senior Citizen call during medical emergencies?
Yes. ElderLine propose to have a list of volunteer doctors, ambulances and hospitals. We will direct the available help to the Senior Citizen immediately.

10. What if a Senior Citizen wants appointment with a doctor or counsellor?
Many doctors and hospitals are associated with ElderLine. Most of them promise reduced fee and other considerations.

11. What about the scrutiny of volunteers?
No person will be registered as a volunteer without first being verified by police. We will issue every volunteer an identity card. Since we will have complete detail of the volunteer, you may rest assure.

12. Once registered, can I get my name removed from the list of volunteer?
Yes. Just call 1090 and request for the same.

13. Can I send some financial assistance to the scheme?
There is no provision for it. We will greatly appreciate your contribution as volunteer. However, if you want to help the scheme in any other way, please write to the Commissioner of Police, Mumbai.